The use of the information available on this site for consultation or for the purchase of goods and services implies that you accept the general conditions of use and sale that we detail in the topic Terms and Conditions.
When placing your order, the User expresses its full and complete acceptance of the general conditions of sale, the prices and the description of the products contemplated in this transaction. These general conditions of sale shall be the only applicable between the two parties.
If you have any questions, please contact us at info@letheshome or call +351 258 350 113.



1.1
The management and operation of the site store.letheshome.com, are the responsibility of the company Vianatece Artesanato Tecelagem, Lda., With headquarters in the Zona Industrial do Neiva 2º Fase, 4935-232 Neiva, tel. No. +351 258 350 113, fax no. º +351 258 350 115, e-mail: info@letheshome.com, with the registered capital of 550.000,00 €, registered in the commercial register of Viana do Castelo with the unique number of registration and corporate person PT502405961.

1.2 
The following set of rules and procedures that frame the rights and duties of your relationship with store.letheshome.com as a visitor or customer in no way contrary to the law in force.

1.3 
The online sales environments and the LethesHome stores are naturally different and for this reason the General Conditions of Sale at store.letheshome.com are specific and prevail whenever there are inconsistencies in the treatment that is provided on this site and the practice at our stores.

2.1
The information, images and other contents herein are intended for the private use of the company and are not allowed to be used for purposes outside the scope of store.letheshome.com.

2.2
We strive to ensure that all information disclosed is free of publication errors. Whenever we detect an error that could significantly change the conditions that led to the performance of this agreement, we will contact you to decide, as indicated here, on its maintenance.

2.3
In accordance with the return conditions set out in point 9, if the product you received does not match the characteristics informed at the time of ordering you will have the right to return it.

2.4
The images presented are intended exclusively to illustrate the indicated article and are not part of the contractual link of purchase and sale between store.letheshome.com and the customer.

2.5
The color tones of the product images displayed on your computer screen may look different from the reality and depend on factors outside the sphere of responsibility of store.letheshome.com, such as, for example, the characteristics of your computer equipment.

2.6
For a professional use we thank your contact for our line +351 258 350 113 from Monday to Friday from 9:00 am to 6:00 pm, or at info@letheshome.com. We will be happy to accompany you in your decision.
3.1
You can place your order on our store.letheshome.com website 24 hours a day.

3.2
You can only place orders if you are over 18 (eighteen) years old.

3.3
Orders at store.letheshome.com take place in the following phases:

3.3.1
Product selection phase where the customer will browse our catalogue and will place their selection in the "Shopping Cart".

3.3.1.1
In this process, you should check that the products you have selected are intended for the use you intend to give them. The use of a product for purposes other than those presented on the site may imply the total or partial cancellation of the guarantee, the possible aptitudes of the products are described on the website, or they will be so noticeable that they do not require further explanation.

3.3.1.2
You should also check that the products have the dimensions appropriate to the space where you want to place them and if the accesses to the place of delivery make it possible for them to pass through.

3.3.2
"Outbox" phase where, after choosing the products you want to order and made the customer registration, will complete your order with the information required for payment and delivery.

This phase consists of 4 steps:

  1. Validation of the "Shopping Cart";
  2. Selection of the "Form of Payment";
  3. "Registration of the Order";
  4. "Confirmation of the Order".
3.4 
The customer can only cancel the order within 48 hours after the registration of the order. The cancellation can only be made by our line +351 258 350 113 from Monday to Friday from 9:00 am to 6:00 pm, or on encomendas@letheshome.com.

4.1
The prices published on store.letheshome.com are in euros, include all taxes and duties required by law and are valid except publication error or stock break.

4.2
The prices published do not include delivery services.

4.3
Delivery prices do not include the use of special means of transport or access such as external stairs or cranes, or alterations of civil construction in doors, windows, stairs or other structures of the property.

4.4
Store.letheshome.com reserves the right to be able to modify the prices at the times it considers most convenient, in compliance with the law, and to ensure the commitments already made with its customers with the exceptions indicated in section 4.1.

4.5
The prices at store.letheshome.com are the same as those in the physical LethesHome stores, except for promotional campaigns that target only a point of sale.

4.6
In the universe of the products that we manage regularly, pricing errors may occur. We will do our best to correct them as soon as possible. If any of the products you ordered are incorrectly marked, we will contact you using the indicated channels on your identification form. You can now, without any charge, cancel your order and we will reimburse the amounts you have previously carried.

4.6.1
If the contact is not possible through the means indicated in your identification form, we consider your request to be ineffective.
5.1
The indicated stock availability dates are forecast and are conditioned to the verification of logistics and production factors that we can estimate, but that are in the dependence of third parties.

5.2
The delivery date of your order is 10 working days, for Continental Portugal and Peninsular Spain, 15 days or more for other countrys.

Delivery time not valid to:
. Custom Products;
. Special Cases;

5.2.1
The availability by type of shipment depends on the existence of the articles in the warehouses and the schedule of transport for the transfers and for the delivery. If the best possible date is not the most convenient, please contact our line +351 258 350 113 from Monday to Friday from 9:00 a.m. to 6:00 p.m., or at encomendas@letheshome.com.

5.3
For reasons related to the logistical organization of deliveries and unforeseen situations that occur daily in the delivery circuit, we cannot make the appointment of your delivery, however, in case the phone / mobile number is part of the User data, the carrier will contact you to arrange the most convenient time and date of delivery.

5.4
Store.letheshome.com reserves the right to withdraw any product on this website, or to remove or delete any material or content from this website, without prejudice to the effort to process all the orders already made until that date.

6.1 
Scope

6.1.1
The products on this website are available to all countries belonging to the European Union and the United Kingdom.

6.1.2

Continental Portugal: € 0 to € 50 - € 4,00 delivery charges, free shipping for purchases over 50 €
Madeira / Azores: 0 € up to 200 € - 12,50 € delivery charges, free shipping for purchases over 200 €
Spain: € 0 to € 150 - € 8 delivery charges, free shipping for purchases over € 150
Spain - Balearic Islands (Majorca and Ibiza): € 0 to € 400 - € 35 delivery charges, free shipping for purchases over € 400
Spain - Canary Islands (Canary Islands, Las Palmas Tenerife and Gran Canarias): € 0 to € 400 - € 35 delivery charges, free shipping for purchases over € 400
France: € 0 to € 400 - € 18 delivery charges, free shipping for purchases over € 400
Italy: € 0 to € 400 - € 18 delivery charges, free shipping for purchases over € 400
United Kingdom: € 0 to € 500 - € 18 delivery charges, free shipping for purchases over € 500
Netherlands: € 0 up to € 500 - € 18 delivery charges, free shipping for purchases over € 500
Belgium: € 0 to € 500 - € 18 delivery charges, free shipping for purchases over € 500
Luxembourg: € 0 up to € 500 - € 18 delivery charges, free shipping for purchases over € 500
Germany: 0 € to 500 € - 18 € delivery charges, free shipping for purchases over 500 €
Poland: € 0 up to € 500 - € 18 delivery charges, free shipping for purchases over € 500
Corsica / Sardegna: € 0 to € 600 - € 60 delivery charges, free shipping for purchases over € 600

The values shown may differ depending on the specific place;

6.1.3
Deliveries will be made to the address indicated in the billing process.

6.1.4
Deliveries will be made Monday through Friday from 8:00 a.m. to 8:00 p.m.

6.2.
Store.letheshome.com seeks to ensure that the products we deliver are in perfect condition and in accordance with the order you placed. However, we recommend the following procedures:

6.2.1
Check that the outer packaging does not show signs of abuse;

6.2.2
Open the packaging in the indicated areas and keep them in good condition for a period of 48 hours;

6.2.3
Check that the products have no visible defects in transport or manufacture;

6.2.4
The customer has the right to ask the carrier to await verification of the delivered goods;

6.2.5
The documents that accompany the delivery are:

Invoice of the articles (Original and duplicate for the client).

6.3
Rescheduling Deliveries

6.3.1
You can reschedule your delivery up to 48 hours before the scheduled date, calling +351 258 350 113, Monday through Friday from 9:00 a.m. to 6:00 p.m., or via the electronic mail encomendas@letheshome.com.

6.3.2
All our deliveries are prepared at least 48 hours in advance. In case you want to reschedule your delivery after being confirmed by our services store.letheshome.com does not guarantee stock availability and reserves the right to charge the costs corresponding to the reorganization of the preparation, logistical and administrative processes indicated in 6.5. 1

6.4
Delivery services use the usual accesses to delivery addresses (e.g. stairs, interior elevators) and passages in existing spans (e.g., doors and ladders). They do not use additional transport or lifting machinery or make any change in the construction of buildings.

6.4.1
If delivery services are found to be at a high risk of damage in the transportation of products to the place of delivery or assembly, they may advise against. In this case, if the client intends to oppose this advice, the transport will be at his own risk and responsibility, the store.letheshome.com will not accept the costs resulting from damages.

6.5
Irregularities in Deliveries

6.5.1 
Anomalies of costumer responsability:

6.5.1.1
In case delivery is not possible at the address or date indicated, for reasons of their responsibility and without any attempt to reschedule within the time limits indicated in 6.3.1, the products return to the distribution warehouse under the following conditions:

6.5.1.2.1
There will be eight days for rescheduling the delivery or assembly. After this period the store.letheshome.com considers that there is the will of the customer in cancelling the delivery.

6.5.1.3
The costs of the cancellation or rescheduling of the delivery, will be the result of the captivation of the stock (immobilization of the stock to its order for the excess period), transportation (Return of the products to the warehouse and new displacement for delivery), administrative processes of transport guides and invoices issued and production of new transport and billing documents) and warehouse logistics (unloading of the car, storage in the warehouse, re-preparation and re-loading), with a minimum of € 30.00 less than 30% of the order value.

6.5.2
Anomalies of store.letheshome.com responsibility:

6.5.2.1
Store.letheshome.com makes every effort to meet the delivery times engaged with customers. In the case of unexpected events that result in non-delivery of the item on the confirmed day by www.store.letheshome.com, the customer may choose to reschedule the delivery to a new date or alternatively terminate the contract without additional costs and be reimbursed under the terms indicated in 9.4.

6.5.2.2
The customer must verify at the time of receipt if the delivered products are in accordance with his request and with the conditions agreed for the delivery and if there are no manufacturing and transportation deficiencies.

6.5.2.2.1
If this is the case, it must be entered immediately on the carrier's guide, at the place reserved for the purpose or be refused.
7.1
The payment is always corresponding to the total amount of the purchase.

7.2
In order to settle the value of the order, the customer may use the following means of payment:

Easypay- Credit Card;
Payment by ATM;
Bank transfer;

8.1
Products sold at store.letheshome.com that are acquired by "final consumers", understood as "to whom goods, services are provided or transmitted any rights, intended for non-professional use, by a person exercising professional activity is an economic activity aimed at obtaining benefits ", benefit from the guarantee of 2 years from the date of delivery of the product, in accordance with the Portuguese legislation that transposed Directive 1999/44 / EC of the European Parliament, of 25th May, on certain aspects of the sale of consumer goods and the guarantees relating there to.

In case of need of activation of the guarantee please contact us through our line +351 258 350 113 from Monday to Friday from 9:00 a.m. to 6:00 p.m., or by the electronic address encomendas@letheshome.com.

8.2
In order to exercise the rights referred to in the preceding paragraph, the consumer must report the lack of conformity to the seller within a period of two months from the date on which he has detected it.

8.3
Products sold on store.letheshome.com that are acquired by "professional users", being understood as such "those who are supplied goods, services rendered or transmitted any rights, for professional use, by person who performs an economic activity that aims to obtain benefits”, the one to whom goods are supplied, shall benefit of six months from the date of delivery of the product, unless contractually agreed another term, in accordance with Portuguese legislation.

8.4
In order to exercise the rights referred to in the preceding paragraph, the professional acquirer must report the lack of conformity to the seller within a period of 30 days from the date on which it is detected.

8.5
 
In the case of products beyond the warranty period, LethesHome also provides technical assistance, so that the customer can inform and send the defective or defective articles to LethesHome. The articles will be analyzed by the LethesHome After-Sales User service, which will issue a technical opinion and its repair budget, if this is the case. Repairs are only initiated after the User has accepted the budget.

9.1. Scope

9.1.1
Store.letheshome.com makes every effort to ensure that all the services we provide and all the products we sell are in perfect conditions of use and in accordance with the technical characteristics we publish.

9.1.2
All the thousands of products we handle and the many customers we serve daily can cause anomalies. We assume to solve them quickly, within the legal framework and our possibilities.

9.1.3
We thank you in advance for your best understanding and remind you that for a quicker resolution of your occurrence you should note the following simple procedures at the time of reception:


9.1.3.1
Check that the outer packaging does not present any irregularities (damaged, wet, torn...).


9.1.3.2
Open the packages in the indicated areas (whenever it’s possible) and keep them in a good condition for 48 hours.


9.1.3.3
Check that the products have no visible defects due to transport or manufacture.


9.1.3.4 
Write down all complaints in the Reception Report.


9.1.4

The customer may also make an anomaly complaint to the telephone number+351 258 350 113 from Monday to Friday from 9:00 am to 6:00 pm, or by e-mail to encomendas@letheshome.com, or by registered mail to the address Vianatece Artesanato Tecelagem Lda, Zona Industrial do Neiva, 2ª Fase, 4935-232 Neiva, Portugal.

9.1.5
The store.letheshome.com may request the evaluation of the complaint by a technician, making the customer available for this evaluation within a reasonably short period and always within the warranty period.

9.2
Return/Exchange Policy

9.2.1
The customer has the right to return the products purchased whenever one of the following situations occurs:

9.2.1.1
The delivered products have manufacturing defects detected and reported within the warranty period (see point 8 of the Terms and Conditions).

9.2.1.2
The delivered products present deficiencies caused by the carriage to the place of assembly, detected by the customer at the time of reception or assembly.

9.2.1.3
The delivered products do not comply with the technical specifications indicated on store.letheshome.com or do not serve within the reasonability of the purposes indicated on store.letheshome.com, making the client the complaint of these anomalies within a maximum period of 14 days from the date of reception of the article.

9.2.1.4
Within the scope of the right of free resolution (article 10, nº 1 of DL 24/2014 of February 14), the customer can return the products without having to justify the reason for the return, as long as that he manifests his intention by registered letter sent to the head office of Letheshome (Vianatece Artesanato Tecelagem Lda., Zona Industrial do Neiva, 2ª Fase, 4935-232 Neiva, Portugal) within 14 days after the delivery of the order. In this case the return is considered of the responsibility of the customer.

9.2.2
The returns of products are carried out under the circumstances specified below:

9.2.2.1
The customer should request store.letheshome.com to pick up the article at the address where it was delivered.

9.2.2.2
According to article 13, paragraph 2 of DL 24/2014 of February 14, www.store.letheshome.com will charge the cost corresponding to the services of collection and possible disassembly of the products returned under the conditions indicated in 1.3.

9.2.3
The customer agrees to keep the products that he intends to return in the conditions in which they were delivered, with the original packaging in a reasonable state of conservation to allow its resale.

9.2.4
Returned products must contain all accessories delivered, including assembly manuals, equipment and tools included in the price.

9.2.5
In event of exchange, if the cost of the new order is higher, the user will have to pay for the difference, adding to the exchange request the payment of the remainder or doing so when the new order is picked up.

9.3
Charges/ Responsibilities for return

9.3.1
In case of a return of the responsibility of the customer according to item 1.2.1.4 the customer accepts without any restriction that the products supplied in the "Kit" that require assembly, carried out by our technicians or by third parties, suffer in this process a wear and tear that changes their initial supply characteristics.

9.3.1.1
The resale of these products can only be done through a significant discount. In the case of a return of the responsibility of the customer, he accepts that store.letheshome.com discounted in the refund, a value corresponding to the devaluation suffered by the good in the assembly process which corresponds to 25% of its original value.

9.3.2
In a return of the customer's responsibility, www.store.letheshome.com will charge the shipping costs.

9.4
Refunds

9.4.1
Whenever are made refunds of amounts paid by the customer, store.letheshome.com assumes to make every effort to ensure that they are made as quickly as possible and within a period not exceeding 30 days.

9.4.1.1
Within 14 days from the date that store.letheshome.com has informed of the decision to terminate the agreement, store.letheshome.com will refund the consumer for all payments received, including costs of delivery of the item in accordance with paragraph 2 of article 13 of DL 24/2014 of February 14 (amended by Law 47/2014 of 28.07).

9.4.1.2
The payment will be refunded through the same means of payment used by the customer in the initial transaction, unless otherwise agreed, and only if the customer does not sustain any costs as a result of repayment.

9.4.1.3
Store.letheshome.com is not required to compensate additional delivery costs when the customer particularly requests a different and more expensive delivery method than the commonly accepted and least expensive mode proposed by store.letheshome.com.

9.4.1.4
Except when store.letheshome.com offers to collect the goods, it is only allowed retention of the refund while the articles are not received or if the consumer does not provide evidence of the return of the article.

9.4.1.5
When the article delivered at the customer's place at the time of the conclusion of a contract concluded outside the commercial establishment, cannot, by its nature or size, be returned by mail, store.letheshome.com is responsible for the collection of the article and support the respective cost.

9.4.1.6

The failure to comply with the obligation to repay within the period provided in No. 9.4.1.1 demands store.letheshome.com to double the amounts paid by the customer, within a period of 15 working days, without prejudice to the client's right to compensation for financial and non- financial damages.

10.1
For any litigation arising from the application of these General Conditions of use and sale will be competent a court of the county of Viana do Castelo with waiver of any other.

Company adhering to the TRIBUNAL ARBITRAL do CIAB - Centro de Informação, Mediação e Arbitragem de Consumo, NPC 505 214 504, com os seguintes contactos, Av. Rocha Páris n.º 103 (Edifício Vila Rosa), 4900-394 Viana do Castelo, Telf: 258 809 335; Fax: 258 809 389; e-mail: ciab.viana@cm-viana-castelo.pt; Web: www.ciab.pt.

In the event of a dispute, the consumer may appeal to this Dispute Resolution Entity.

11.1
In order to allow a personalized and constructive treatment of your suggestions, complaints, opinions and comments, we always ask you to register as a client.

11.2
The information, suggestions and opinions of third parties displayed on store.letheshome.com are the sole responsibility of their authors.

11.3
In order to prevent the display of opinions and comments that may violate the rights and freedoms of third parties, submitted texts are evaluated by an internal team.

11.4
Store.letheshome.com reserves the right not to publish opinions that violate your rights or the rights and freedoms of others.

11.5
The store.letheshome.com seeks to permanently improve the service provided to its customer. Thanks in advance for any constructive feedback to improve our service.
12.1
All elements on store.letheshome.com, whether visual or sound, including the underlying technology, are protected by copyright, trademark or patent. They are the exclusive property of Vianatece.

12.2
The user who has a personal Internet site and wishes to place a simple link directly to the homepage of store.letheshome.com, for personal use, must request permission from Vianatece. In this case, it will not be an implicit agreement of affiliation or partnership.

12.3
In all cases, any link, even tacitly authorized, should be withdrawn with a simple request of the company Vianatece.

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